https://consumerreview.biz/what-to-look-for-in-local-consumer-reviews-for-hvac-contractors/

It is almost certain that at the very least, one review will not be positive. Don’t let “less than five stars” stop you from doing the necessary research. There are a lot of reasons people write negative reviews. They may have a significance for you. People leave negative reviews all the time for companies that repair heat pumps as well as other companies that aren’t necessary.

An angry client might leave a negative review due to HVAC technicians did not notify them prior to arriving and the customer forgot about the appointment and went home. You never know what someone might find enough to earn them a star on the review. To gauge the integrity and reliability of the business, you should read each review, even ones that do not have positive reviews.

Reading negative reviews is one of the most important steps during the reading process. company reviews, but do not solely rely upon them unless the reviews are consistently negative. If more than 35% reviews are negative, those reviews with negative ratings should be considered to carry more weight over the positive reviews in your selection process. In other words, more than a majority “wins”. Positives can be better than negatives.

Make sure you weigh all possibilities and do not rely onto negative reviews. Sometimes a negative rating is actually not the case until you read the comments. Although the majority of consumers believe they would like to receive the highest value from an HVAC company, this means quality work at an affordable price, some customers are more exigent. Sometimes , reviews are written during a hot moment , and isn’t based by action, but instead on emotion.

Note down the dates of your reports

You should avoid another common oversight when reviewing HVAC contractors. It is possible that you are reading old reviews. Make note of the date that the review was submitted. In some instances, you may need to document the date.

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